The Problem with Geniuses in Charge

In most US organizations, those at the top get paid more. In a capitalistic society, it just makes sense – their greater compensation reflects the fact that they are responsible for having a greater impact on the organization’s goals. And, in a society where money = power = success, those at the top are perceived …

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Are You Wasting Time Streamlining Processes?

Five techniques are often recommended for streamlining processes and improving efficiency: Process Mapping: Get the experts in the process in a room and visually document the workflow involved in the process, including inputs, outputs, handoffs between roles, etc. Brainstorming: Ask the people who do the work to tell you what should change. Positive Deviants: Identify people …

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