Few people know that I was a clown in high school. Literally. I belonged to a clown troop that raised money for charity. We raised money by running the Easter Bunny and Santa’s Elves photo concessions as the mall, dressing up in costumes and taking pictures with crying children. But the highlight of our year …
“Look, when you get here early in the morning, just drop by his office and say Hi. And if he asks you out for drinks, go.” It was one of the best pieces of advice anyone ever gave me. And it was the hardest for me to act on. It required a level of courage …
I remember reading an article, years ago, about how – I think it was in Northern Ireland or maybe it was Rwanda – someone determined that the only way to move forward was for everyone to agree that they owned 100% of solving the problem. Not 50/50. 100% Too often, when we look at a …
In most US organizations, those at the top get paid more. In a capitalistic society, it just makes sense – their greater compensation reflects the fact that they are responsible for having a greater impact on the organization’s goals. And, in a society where money = power = success, those at the top are perceived …
Five techniques are often recommended for streamlining processes and improving efficiency: Process Mapping: Get the experts in the process in a room and visually document the workflow involved in the process, including inputs, outputs, handoffs between roles, etc. Brainstorming: Ask the people who do the work to tell you what should change. Positive Deviants: Identify people …
Continue reading Are You Wasting Time Streamlining Processes?
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