Are you afraid of writing? I worked with a woman once who was deathly afraid of putting her thoughts on paper. When we met, she described her department’s new strategy so eloquently that I thought getting it on paper would be easy. When I asked her to repeat what she had told me, she offered …
Well, first of all, while I love the way the coffee smells, I never developed the taste for it. But the real reason that I never learned was because of what happened to my friend and colleague, Nora. Nora and I worked together many years ago. She was charged with documenting the steps for operating …
Do you struggle with writing your self-evaluations? I was talking with someone the other day who has her first job with a formal organization (as opposed to a small mom-and-pop). She loves her job but she just experienced her first performance evaluation and it created a little pop of stress for her. She had no …
I take pride in tracking down employees that contribute to a great team – a high-performing team that works together to exceed their objectives, blows away expectations for customer service, and feeds the talent pipeline for the rest of the organization. I love it when they succeed individually, together, and when they are happy at …
One high-school summer, my mom announced that she had found a job for me. (I hadn’t been looking for a job but what people actually want has never stopped any mom.) For a month, I drove into town, picked up a four-year old and carried him out to his dad’s farm near Ferndale (about 20 …
Change+Management 