#365Books: Insights into retail from the master of insight.
Category: Retail
Maybe This is a Gen X Thing?
When I opened my meditation app this morning, I was greeted by a new icon in the upper right corner: a butterfly with a red dot. Assuming, correctly, that this was a notification of some kind, I tapped it and discovered that my meditation app is rebranding itself and redesigning itself, with new features. New …
A Butterfly Flaps It’s Wings And…
And now, a peak behind the curtain at what's going on in retail: The biggest "controllable" expense in retail is often the employees who work in the stores. You "control" that expense by how you schedule those employees. Much of retail scheduling is predictable: at the most basic level, you know you need to have …
The Day After
The day after Christmas means, for many people, huge savings. For retailers, it means big sales, too, but they are sad sales, for the most part, a reflection of poor decisions and the impact of online retailing. There’s no big name for the after-Christmas sale, like there is for Black Friday, or like the Brits …
It’s Beginning to Look a Lot Like… Really?
Actually it's a little late. October 1 marks the start of Christmas for many retailers. And having spent 31 years as a retailer, my spirit is attuned to that rhythm. In fact, since I was in national store operations for almost all of those years, October seems really late to me. You see, in order …
Change+Management 