As the team that acted as the sole filter of work assignments from the home office to the stores, my team and I effectively became the “crossroads” of the company – more than any other department, we knew and had great relationships with people in other departments. We had to: our success relied upon it …
Just after Thanksgiving, a manager told me that one of her employees had to go on short-term disability to get mental health care because the election results upset him so much. The punchline was that, when the manager called Human Resources to arrange for the STD, HR said this was the third case that week. …
As soon as the snow was off the ground, the race was on in NYC to repave the roads. It seems like every street is torn up. All this roadwork reminds me of a dear friend who is always under construction. Every time I ask her to lunch, she’s got an excuse: her knees hurt, her …
Three years ago, my mother put her dream house on the market and moved 11 hours away to live near my sister and the grandchildren. When I visited her two years ago, she was still camping out in her new house and it seemed like she was camping out in her new life. She was …
I discovered William Bridges through his work with corporate change (Managing Transitions) in which he talks about the different phases of change. In his model, pre-change happens, change happens, then you need time to process the transition (a difficult, uncomfortable phase, where you are letting go and floating untethered in an unfrozen way), followed by an …
Change+Management 