I’ve seen a lot of articles lately about how retail customer service needs to step up its game to compete with online retailers. One of my friends – someone who excels at building teams who deliver outstanding customer interactions – replied to one, “Why do we experience so little good customer service, let alone great …
I used to manage a guy who was a Giver. He gave and gave and gave and never got his own work done. He was exhausted and burned out. He couldn’t even say No to the crazy stalker who I am still convinced literally poisoned him and put in the hospital. I love the guy …
A friend (who is not in change management) is living through a terrible project at work. He’s been assigned to be the administrator for the new project management tool that is being implemented. His company has a “change management” department but, from what he tells me, it’s more of a “change governance” department, focused on …
Are you a fan of Benedict Cumberbatch’s Sherlock? In several episodes, he mentions in passing his Memory Palace. In each episode, we see him scrolling through a virtual screen of memories, reorganizing them, putting them together in different ways until the solution finally comes to him, seemingly out of nowhere. I thought the “Memory Palace” …
Change+Management 