Westerners tend to think of history as linear, like a stock market chart. History is progressing, things are constantly getting better and, if things start to get worse, it’s the start of a regression that will only get worse and worse. It’s at time like this that I like to read books about the past …
People have often accused me of being an optimist, as if “accusing” were the right thing to do when confronted with an optimist. I remember one executive who, when I shared with her my vision for transforming my team of data entry “pair of hands” workers into true store communicators, looked at me with great …
Have you ever heard that saying that people don’t change, they just become more of who they are? In many ways this is true - my mother at 75 often does things like agreeing to make sweet potatoes for the holiday only to be surprised at 2 pm on Thanksgiving that she does not actually …
