It’s Not You – It’s Your Learning Style

I was thinking today about Learning Styles. I just took a Lynda.com class on storytelling but I’m struggling with applying it. The class was very well done – the presenter was a great speaker, his content was solid, and I agreed with his structure and conclusions. He provided a list of stories you should have …

Continue reading It’s Not You – It’s Your Learning Style

Your Job is Customer Service

Today I had an experience at a grocery store that raised my hackles. Loyal customers at Fairway are used to the brisk New York attitude of the cashiers – but that brisk attitude moves the lines quickly and I’ve never found them to be disrespectful, and the folks on the floor are friendly and helpful. …

Continue reading Your Job is Customer Service